Privacy Policy

Introduction

This Privacy Policy explains how Bharat Vastra Mart (“we”, “our”, “us”), owned and operated by
Erbium Technologies Private Limited, collects, uses, stores, and protects your personal data
when you access or use our website, online store, or any related services.

By visiting or using our platform, or by providing your personal information, you consent to the practices
described in this Privacy Policy as well as our Terms & Conditions, in compliance with the applicable data
protection laws of India.

We operate exclusively within India, and all data is stored and processed within Indian jurisdiction.

Information We Collect

We collect personal, transactional, and behavioral data to ensure smooth service delivery. This may include:

• Name, mobile number, email address
• Billing and shipping addresses
• Payment information (UPI, wallet, card details — processed securely)
• Order history and customer service interactions
• Cart data, wishlists, product views, user preferences
• Device and browser information for analytics and security

Sensitive personal data (such as payment credentials) is collected only with your explicit consent and never
stored without legal justification.

How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Personalize your shopping experience
• Send order updates, offers, and promotional communications
• Improve website features and customer support
• Detect fraud, ensure platform security, and meet legal requirements

You may opt out of promotional messages anytime.

Sharing of Information

We may share your data with trusted third parties, such as:

• Logistics and delivery service providers
• Payment processing partners
• Customer support and IT service providers
• Government or legal authorities (only if required by law)

We do not sell your personal data to any third party under any circumstances.

Security Practices

We implement industry-standard security measures to protect your information against unauthorized access,
alteration, or misuse. While we take all reasonable steps, no online system can guarantee 100% security.

Data Retention & Deletion

We retain your personal data only as long as necessary to fulfill your orders, manage your account, comply with
laws, or resolve disputes. Typically, we retain data for up to 180 days from your last interaction.

You may request account or data deletion anytime by contacting us. Certain information may be preserved beyond
180 days for legal or security purposes.

Your Rights

You have the right to:

• Access your personal data
• Update or correct inaccurate information
• Request deletion of your data
• Withdraw consent at any time

To exercise these rights, you may contact us at the details below.

Consent

By using our website, you consent to the collection, storage, and processing of your personal data in accordance
with this Privacy Policy. If you are providing information for someone else, you confirm that you are authorized
to do so.

You also consent to being contacted via phone, SMS, WhatsApp, email, or notifications regarding your orders or
promotions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically based on legal requirements or business needs. Material changes
will be notified prominently. Please review this page regularly for updates.

Contact Information