Return & Cancellation Policy

Return & Cancellation Policy

Last Updated: 01 December 2025

At Bharat Vastra Mart (owned and operated by Erbium Technologies Private Limited), customer satisfaction is our highest priority. We strive to offer high-quality clothing and seamless shopping experiences. Please review our Return, Exchange, and Cancellation Policy carefully prior to making a purchase.

Registered Business Details

  • Business Name: Bharat Vastra Mart
  • Legal Entity Name: Erbium Technologies Private Limited
  • GST Registration Number: 07AAJCE2826Q1Z4
  • Business Type: Private Limited Company
  • Registered Office: 4th Floor, 12 Ajit Singh House, 400-A, Gautam Nagar Road, Near Green Park Metro Station Exit-2, Yusuf Sarai, New Delhi – 110016, India

1. Order Cancellation Policy

Cancellation Before Shipment:

You may cancel your order at any time before it has been processed or dispatched from our warehouse. To cancel your order, please contact us immediately at support@bharatvastramart.in or call us at +91 8168381836. Upon successful cancellation, a full refund will be processed to your original payment method within 5–7 business days.

Cancellation After Shipment:

Once an order has been shipped or handed over to our courier partner, it cannot be canceled directly. You may choose to refuse the delivery upon arrival or request a return after receiving the package in accordance with our return guidelines below.

2. Return Guidelines & Conditions

We accept returns for eligible items within 7 days from the date of delivery, subject to the following criteria:

  • The item must be completely unused, unwashed, unworn, and undamaged.
  • The product must be returned in its original packaging with all original tags, labels, and accessories intact.
  • Items showing signs of wear, perfume smells, alterations, or washing will not be accepted for return or refund.
Non-Returnable Items: For hygiene and safety reasons, certain categories such as innerwear, masks, altered items, customized garments, and products marked as “Final Sale” or “Clearance” are not eligible for return or exchange.

3. Damaged, Defective, or Wrong Items Sent

We take great care in packaging every item. However, if you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please send photos or a short video showing the defect/damage along with your Order ID to support@bharatvastramart.in or info@erbiumfashionhub.com. Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

4. Product Exchanges

If you require a different size or color of the same product, you may request an exchange within 7 days of delivery, provided the item meets all return eligibility requirements. Product exchanges are subject to stock availability.

5. Refund Processing

  • Inspection: Once we receive your returned product, it will undergo a quality check. You will be notified via email or phone regarding the approval or rejection of your return.
  • Prepaid Orders: Approved refunds for prepaid orders will be credited back to the original payment method (Credit/Debit Card, Net Banking, UPI, Wallet) within 5–7 business days.
  • Cash on Delivery (COD) Orders: Refunds for COD payments will be transferred via Bank Transfer (NEFT/IMPS) or UPI after you provide valid account details.
  • Shipping Charges: Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., defective or wrong item).

6. How to Initiate a Return or Exchange

To start a return or exchange request, please follow these steps:

  1. Send an email to support@bharatvastramart.in or info@erbiumfashionhub.com with your Order ID and the reason for return/exchange.
  2. Our customer support team will review your request and share instructions for pickup or return shipping.
  3. Pack the item securely in its original packaging along with the invoice.

7. Customer Support & Grievance Redressal

If you have any questions regarding cancellations, returns, refunds, or unresolved queries, please reach out to our team:

Emails: support@bharatvastramart.in | info@erbiumfashionhub.com

Phone: +91 8168381836

Grievance / Nodal Officer: For any unresolved queries, complaints, or legal escalations, please contact our Grievance Officer at +91 72239 50609.

Address: 4th Floor, 12 Ajit Singh House, 400-A, Gautam Nagar Road, Near Green Park Metro Station Exit-2, Yusuf Sarai, New Delhi – 110016, India

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